Before you lot start:
- This commodity references default installation paths and uses YY to reference the taxation year in 20YY format. C: will always indicate the local drive and Ten: will always indicate the network drive.
- ProSeries doesn't make automated backups of your client files. Information technology's of import to maintain current backups. Run into How to copy or fill-in client files using ProSeries for details.
- Data corruption often causes this error. This commodity will help you rule out other causes, besides as repair minor data corruption impairment.
- Some of the manual solutions below will require enabling Windows to 'testify subconscious files and folders'.
ProSeries has a new tool that tin attempt to repair data corruption in ProSeries 2020. To run the repair:
Step 1: Download and install the ProSeries Tool Hub
- Close ProSeries.
- Download the ProSeries Tool Hub Install file. Save the file somewhere y'all tin hands find it (similar your Downloads binder or your Windows desktop).
- Open the file y'all downloaded (ProSeriesToolsHub_Setup.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the Tool Hub.
If you can't observe the icon, do a search in Windows for ProSeries Tool Hub and select the program.
Step 2: Using the tool in the ProSeries Tool Hub
- Open theProSeries Tool Hub.
- SelectCorruption Repair on the left.
- Click onProSeries Corruption Repair Utility.
- Follow the on-screen instructions to run the tool.
If the ProSeries Abuse Repair Utility doesn't resolve the consequence, or if the error is happening in ProSeries 2019 or prior endeavor, the following. After each solution, endeavor to open the file once more.
If the Tool Hub doesn't fix the error these manual steps can sometimes reverse the harm:
Click here if this error is happening when trying to relieve a tax return
- From theFile menu, selectSalvage As.
- Choose a slightly different file name.
- If the new file name works, delete the original file.
- If the issue persists, try switching to another printer past going toFileand selectingImpress Options.
Click here if this error is happening to merely one client file
Solution ane: Checking for temp files
- Close ProSeries.
- Browse to the Data folder:
- ProSeries stand-lone default is C:\ProWinYY\YYData
- ProSeries Basic default is C:\BasWinYY\YYData
- ProSeries Network installs default is X:\ProNetYY\YYData
- Locate whatsoever .tmp files that offset with a ~ or a $.
- Correct-click and choose Rename.
- Modify the .tmp file to a .YYi file
- Open ProSeries.
- Open the renamed file and check the information
- If the data is correct, become to the File menu and cull Relieve As.
Solution 2: Checking your business firm information for damage:
- Open ProSeries
- From the Tools menu, select Options
- From the left side, select Firm / Preparer Info.
- If your firm and preparer data is right, proceed to Solution 3. If your firm and preparer information is missing, continue with these steps.
- Close ProSeries and scan to the Mutual binder.
- ProSeries stand-lone default is C:\ProWinYY\Mutual
- ProSeries Basic default is C:\BasWinYY\Mutual
- ProSeries Network installs default is Ten:\ProNetYY\Common
- Right-click on SHRFRMYY and select Rename.
- Change the name to SHRFRMYYOLD.
- Open ProSeries
- From the Tools menu, select License Products.
- Attempt to open the client file once again. If the fault is still present, go along with Solution 3.
Solution 3: Move ProSeries temporary files
- Close ProSeries.
- Browse to the Data folder:
- ProSeries stand-alone default is C:\ProWinYY\YYData
- ProSeries Basic default is C:\BasWinYY\YYData
- ProSeries Network installs default is X:\ProNetYY\YYData
- Locate any .tmp files that start with a ~ or a $.
- Right-click on the files and cull Cutting.
- Go to your Windows Desktop, right-click and choose Paste.
- Open ProSeries.
- Attempt to open up the client again.
Solution 4: Recreate the HomeBase record
- If the client file opens simply doesn't save, Fill-in the client file to a new location. For more information see How to Copy or Fill-in Customer Files Using ProSeries
- Verify a copy of the file has been created in the backup location.
- Delete the client file from the ProSeries Professional Edition HomeBase past clicking on theFile Menu
- Select Client File Maintenanceand selectDelete.
- Restore the customer file from the backup just made. For more than information see Restoring Client Data Files Using ProSeries
If none of the above solutions piece of work the client file is decadent across repair and must exist restored from a prior backup, recreated, or transferred from the prior year. You may need to delete the corrupt file and re-enter the data.
Data corruption tin can occur if conflicts be betwixt ProSeries and other applications installed on the computer. The about typical configuration issues occur with antivirus software, though other software can cause conflicts that may pb to data abuse. If this issue reoccurs, try contacting an IT professional to assistance in configuring software on your computer to limit possible conflicts. For more information on how to configure antivirus software, come across How to exclude ProSeries from real-time arrangement scans .
Click hither if this fault is happening to all customer files
Try each solution below before proceeding with the next solution.
- The 'shared grade' file may be damaged and volition demand to be renamed. This file is responsible for storing preparer information, rates per form, and global billing options. Renaming this file may result in the loss of the information. Y'all'll demand to re-enter this information when ProSeries is re-opened.
- Close ProSeries.
- Browse to the Mutual folder:
- ProSeries stand up-lone default is C:\ProWinYY\Common
- ProSeries Basic default is C:\BasWinYY\Common
- ProSeries Network installs default is X:\ProNetYY\Common
- Detect the SHRFRMYY file.
- Right-click on the files and choose Rename.
- Put old at the end and so its chosen SHRFRMYYold
- Open ProSeries.
- Endeavor opening the client files.
- If the error is happening in ProSeries 2019 or prior:
- On i workstation, run HomeBase Tune-Up .
- If still unresolved, rename and reinstall the programme:
- Performing a clean install of ProSeries
If none of the above resolved the error:
- Rebuild the ProSeries HomeBase. See How to Completely Rebuild the ProSeries HomeBase .
- Ensure there is enough hard deejay space and Configuring Anti-Virus Software to Exclude ProSeries From Real-Fourth dimension Scans
- Give users sufficient rights and privileges on the local motorcar and on the network.
Related topics
- How to copy or backup customer files using ProSeries
- Restoring client information files using ProSeries
- Steps to Amend ProSeries Performance
Amanuensis notes
It is also suggested to run Deejay Cleanup, Browse Deejay, and Deejay Defragmenter:. As always, it's all-time to instruct our customers to seek outside aid if nosotros determine their issue is organization/hardware related.
Additionally, this error volition sometimes appear after ProSeries terminates unexpectedly. Attempting to open the client file directly or copy information technology from YYData folder results in a message resembling "You crave permission from this computer's administrator to make changes to this file".
Reboot the computer (if stand alone) or the workstation and server (if network). After the reboot, verify the affected customer has disappeared from YYData. This is expected since the file could not be read, but the file arrangement did not refresh. Repair the HomeBase (and delete whatsoever lingering JN1 files) and so the client file can be restored from backup or created anew.
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